FAQ
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and shipping carrier.
Estimated shipping times:
- United States: 5–12 business days
- United Kingdom: 5–10 business days
- Australia: 4–10 business days
- International: 7–15 business days
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
Can I return my order?
Yes. We accept returns within 14 days of delivery for eligible items in unused and original condition.
Please refer to our Return & Refund Policy for full details.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging.
Can I cancel or change my order?
Orders may only be canceled or modified within 12 hours after being placed. Once processing begins, changes may no longer be possible.
What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment methods available at checkout.
Do you ship internationally?
Yes, ELOVÉRA ships to most countries worldwide.
Shipping availability may vary depending on your location.
Why hasn’t my tracking updated?
Tracking updates may take 24–48 hours to appear after shipment. Delays can also occur due to customs processing or local courier handling.
How do I contact customer support?
You can contact our support team anytime at:
supportcustomer247@eloverashop.online
Average response time: 24–48 business hours.